Frequently Asked Questions

Yes, our app allows clients to schedule visits, have conversations with they walker/sitter, and see journals with after-visit updates about your pet.

We have an app that allows clients to schedule walks 24 hours per day!

We accept major credit cards, checks, and Zelle as forms of payment.

Office Hours (Weekdays): 8:00am to 4:00pm Dog Walking & Cat Sitting (All Days): 8:00am to 8:00pm Overnight House Sitting (All Days): 7:00am to 7:00pm

Heaven Sent is open, and our entire team is fully vaccinated for COVID-19. We continue to follow strict COVID protocols, CDC guidelines, and Pet Sitters International best practices for all pet visits and “Meet & Greets”. We also offer other accommodations for specific clients, such as contact free hand-offs for walks. Contact tracing is also used for any positive tests of employees. Read more in our COVID-19 specific page.

Yes we are insured!

We have a three step process of making sure we are a good fit for your pets and family, including a meet and greet. Read more on our Getting Started page.

Evanston, Wilmette, and Kenilworth are the neighborhoods we service.

The Meet and Greet ensures that we will be able to take the best care of your pet(s) and that our walker will be a good fit. More about our process on the Getting Started page.

We are open for service 365 days per year for our vacation care services. For daily dog walking, we do not regularly schedule care during these times, but these walks can be added to your schedule by request. Premium Holidays: Christmas Eve, Christmas Day, New Years Eve, New Years Day, Thanksgiving, Black Friday. Regular Holidays: Memorial Day, 4th of July, Labor Day There are surcharges added to the base care costs for these holidays. Read more about the different rates on our services page.

We require three copies of your keys so we are always prepared. Each member of your walking team has a copy and we also keep an emergency copy locked in our office. Each key is tagged so that they cannot be traced back to the house even if they ever were lost. All keys are locked and connected to the walker/sitter with a technology called Key Bak. At the office, keys are kept under lock and key at all times.

Yes we can! Contact the office for more details and the setup process.

Please contact our office for more informations.

We always like to be prepared. Each member of your dedicated walking team has a copy and we also keep an emergency copy locked in our office.

Weekdays: 9 am - 4 pm After-hours walks: 4 pm - 8 pm Weekends: 9 am - 8 pm

We can give your dog any type of non-injectable medications (i.e. pills, liquids, creams).

We have a dedicated dog walking team for each client. You will have a main walker and a regular backup walker, so you always know who is with your dog. Just in case both are out, we will always have another member of our regular team available, so your dog is always taken care of!

We typically walk in the neighborhood near the household, we are also happy to do off leash time in your yard if it is safe and fully enclosed.

Our puppy visits are perfect for making sure a new dog is ok while you are away during the day. We will stop by twice per day for a 15-minute potty break to prevent any accidents inside the house. For more information view our services page.

We will closely monitor your dog and their specific needs and make sure they receive the attention they need. We make sure they get their time outside as long as it is safe for them and if not we will spend time with them indoors.

Yes, we offer training and also mainly focus on reinforcement. We have one main trainer that we work with and refer clients to (direct them here)

Yes, we have a backup system for our regular staff and backup walkers, so you will always have one of our regular team members to walk your dog.

We walk the dogs from one household at a time. If there are more than two dogs in a household we will break it up into two walks, this will require an extended visit. We have a rate for each additional pet, see our services page for more information.

We can give your cat or little critter any type of non-injectable medications (i.e. pills, liquids, creams).

We offer periodic visits/vacation care and overnight house sitting. Learn more on our services page.

Yes, we can set up a convenient time for you to meet your sitter before you leave.

Yes! We have an online journal feature through our app for every visit that describes any important information, including pictures of your pet. You can also comment and reply to your sitter through this report and have an ongoing conversation.

Contact our office for more information.

Yes!

Yes! We have backup house sitters in case of any conflict or emergency that may arise. Backup sitters will be a member of our regular care team so your pets are well taken care of.

Yes, we can set up a convenient time for you to meet your sitter before you leave.

When we schedule house sitting, you must specify where the sitter will sleep while you are away along with what bathroom they will use. They definitely need a bed (an inflatable mattress, couch, or futon will not work.) Contact our office if you have additional questions.

Absolutely not. Only the house sitter is authorized to be in the home while you are away. Occasionally we will have a client request that their neighbor or a contractor be there while they are gone. Just let us know in advance so we are expecting them.

Yes! Your dog will have a midday walk included with the price of house sitting. You may also request and schedule additional walks as needed.

Yes, unless we are fully booked during the time. Most of the time this is not an issue and you will have the same sitter the entire time. If this issue does come up, we can discuss options and possibly have the visit split between two sitters.

We have an online journal through our app for the visit that describes any important information and pictures of your pet(s). You can also comment and reply to your sitter through this report and have an ongoing conversation with your sitter.

We have a multi-day training process that involves both hands-on learning other seasoned staff members as well as one-on-one classroom learning (discussions, lessons, etc.) We also make sure they have lots of experiences with many types or dogs before beginning to work by themselves. Additionally, we continually check-in with them while they are working to make sure everything always runs smoothly.

See our Why Choose Us page!

Absolutely. We run criminal background checks on a local and national level, including anywhere they have lived locally in the past 10 years. We also do employment checks on their last three employers and require three references.

Yes! Contact our office to purchase these.